Energy & Utilities

Industry Challenges:

In this post-deregulatory environment, the industry is searching new ways to meet the challenges. Improving operational effectiveness in each of these areas is intrinsic to operational and financial performance enhancement of the Utilities organization. Utility companies are responding to these challenges by restructuring strategies and implementing state-of-the-art technology & business solutions.

Customer Information & Outage Management System:

We have consultants with the Customer Information [CIS] and Outage Management Systems [OMS] experience working in multiple geographies, diverse solutions and technologies to give IT Consulting Services to Utilities seeking to re-look and revisit their existing solution landscape.

Solution Offerings:

Customer Care:

Legacy / Best-of-breed product implementation, Support & Maintenance
Metering / Profiling of Customer base
Strategic pricing analysis & profitability analysis
Customer Relationship Management & Call Center Support
Scheduling & Settlements

Energy Retaining & Billing & Settlement:

Billing & Electronic bill presentment & Payment
Credit Analysis & Accounts Receivable
Remittance processing
Financial Reporting & Correction Programs
Forecasting, Scheduling and settlement
Billing and EBPP
Rate ready systems and bill-ready markets
Regulatory reporting & risk data analysis support

Customer Information System

Customer Relationship Management
Billing- Customer Billing/ Time of Use Billing/ Prepaid Billing
Meter Asset & Data Management
Automated Meter Reading
Contact Center & BPO Services

Outage Management System

Outage Analysis /Probable Event Prediction
Circuit Tracking and Feeder management
Power out Requests and Switch Order Management
Dispatch and Tracking of Crew
Integration of OMS with GIS, SCADA, Work Force Management Systems, IVRS & Customer

Technology Offerings:

Reseller of leading software
IT Consulting Services
Enterprise Resource Planning [ERP]
Enterprise Application Integration [EAI] /Process Integration [BPM/SOA]
WebServices
Data Warehouse [BI/DW, ETL]
Electronic Data Interchange [EDI]
Master Data Management [MDM]
Enterprise Portals [Employee, Supplier, Customer, Dealers, After Sales etc.]
Content/Records Management
E-Commerce Development & Management
Application Development & Support
Software Development & Infrastructure Management
Platform Upgrades

Learn More About PACE

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